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University Advising Center

Known Issues & Workarounds

If you have any difficulties with Bulldog Connect please check the list below to see if your issues can be resolved here.

Known Issues
Area Issue Work Around Resolutions
Course Name Incorrect The incorrect course name is showing the instructor roster and on the students class info tab  Ignore the course title until the bug is fixed.  This is a known bug. CMS Baseline is expected to release a fix soon.

For additional Bulldog Connect support please submit a TDX service order

Frequently Asked Questions

 Please refer to the questions below for resolving minor issues.

Double-check the advising reason in the campaign. This reason needs to be listed in each advisor's availability. The advisor(s) will also have to be available for campaigns. 

Once the student group has been created submit a Bulldog Connect TDX ticket. Please include the the four-digit Student Group code in the description request.

The Application Administrator will add the four-digit code to the Bulldog Connect daily load. The student group will read into Bulldog Connect the next day. 

All student, staff, and faculty photos are pulled from Bulldog Card office. Reach out to the card office for instructions on updating your photo. Once your photo is updated the following day your photo will be updated in Bulldog Connect. 

To update your name on Bulldog Connect please submit the TDX service order with your new information. 

You will need to unsubscribe or block your message from EAB Navigate on your cell phone. 

Technology Services has a few recommendations.

  • If you are on an iPad, update your Apple device including the browser and all applications. Google Chrome seems to be working the best with the iPad.
  • Try another device and see if the issue continues. If it does not work, please let Monica Solis. 
  • Contact your IT Liaison, you might have to do a hard refresh for your device.  Please check with your liaison before you do this.