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Services for Students with Disabilities

Complaint Resolution Process

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The office of Services for Students with Disabilities (SSD) offers a complaint resolution process can be initiated by an informal or formal process as described below. More information is provided below on complaint resolution, please contact the SSD office by email at ssdstaff@mail.fresnostate.edu or by phone at 559-278-2811 for more information.

Resources

Experience has proven that a majority of complaints can be effectively resolved through an informal process. To begin an informal process, submit the Complaint Resolution form to your Access Specialist (AS) to determine how to best resolve the disagreement with policies, practices or individuals. (In the event that your complaint is about your AS, please submit the complaint resolution form directly to the SSD director). Resolutions through preventive intervention rather than formal complaints can, in most cases, result in a positive outcome.

To access SSD's Complaint Resolution Form, please visit SSD's, Forms Page. An SSD staff member will contact you within five (5) working days.

If a student is not satisfied with previous decisions or feels they have been subjected to unlawful discrimination on the basis of disability, they may want to pursue a grievance in accordance with the Executive Order 1097 with the Fresno State Discrimination, Harassment, Retaliation (DHR) Designee.  Students wishing to file a formal complaint can fill out the DHR Complaint Form.

Any student has the right to file a complaint with the Office of Civil Rights of the U.S. Department ofEducation. The office will investigate and issue a Letter of Findings either supporting the student or the institution. To file a complaint with the Office of Civil Rights, please contact:

U.S. Department of Education
Office for Civil Rights
50 Beale Suite 7200
San Francisco, CA 94105
Telephone: (415) 486-5555
Fax: (415) 486-5570
Email: OCR.SanFrancisco@ed.gov
Web: http://www.ed.gov/ocr/

Retaliation against any persons filing a complaint is prohibited under state and federal law.

Services for Students with Disabilities (SSD) strives to provide equitable access and reasonable, services to qualified students with disabilities.

Students who have been denied their requested accommodation(s) may request reconsideration of the decision by contacting the SSD director, Jennie Johnson, at jeanjohnson@csufresno.edu. Students may be asked to provide additional information and documentation that supports their request.

The SSD director will evaluate the matter and make appropriate recommendations within five (5) working days of receiving the email.

In the event the student disagrees with the director's decision, the student may pursue an additional reconsideration process through the Dean of Students, Dr. Carolyn Coon. An appointment can be made with Dr. Coon by calling 559-278-8740.

For more information, please visit SSD’s Frequently Asked Questions (FAQ) or contact the SSD office by email at ssdstaff@mail.fresnostate.edu or by phone at 559-278-2811 for more information.