Student Health and Counseling Center

Frequently Asked Questions

Questions

We are located on the south side of campus, in the single-story red-brick building between the dorms and the lab school.

We are an accredited ambulatory health care center.

  • Care for minor to moderate illness and injury (outpatient)
  • Health and wellness education
  • Counseling Services
  • Diagnostic: Lab and X-ray

Our staff includes, but is not limited to: Doctors, Nurse Practitioners, a Registered Nurse, Licensed Vocational Nurses, Medical Assistants, Psychiatrist, Psychologists, Counselors, a Health Educator, Dietitian, Laboratory Technologists, X-ray Technologist, Physical Therapists, Pharmacist, Pharmacy Technologists, a Medical Records Staff.

Monday, Tuesday, Thursday, and Friday 8:00 a.m. – 5:00 p.m., Wednesdays from 9 a.m. to 5:00 p.m.
Limited services between 12:00 to 1:00 p.m.

Summer hours are 7:00 a.m. - 3:30 p.m., with limited services from 12 p.m. to 12:30 p.m. 

We are closed when the campus is closed.

No, for most services you can walk in; however, appointments are encouraged.

No. If you can safely reach the Student Health and Counseling Center during our business hours, we can treat you. Never delay medical care for serious problems.

If you cannot wait until the Student Health and Counseling Center opens, obtain care at a hospital or other medical clinic. After-hours care locations are posted on the door of the Student Health and Counseling Center or on our website. If you have insurance, contact your insurance company to confirm that the care is covered.

In an emergency, you will be transported by ambulance as appropriate. The Student Health and Counseling Center has a contract with a local transportation (cab) company and can provide rides to outside facilities.

We do not offer these services; however, we can make referrals. Students will be responsible for all outside costs.

Yes. No unauthorized person may access your records without your permission.

We recommend that you come to the health center and complete a medical history form. This information will be valuable in an emergency.

Yes

We do not bill insurance. We do provide receipts for insurance reimbursement.

No, however, we strongly encourage students to have supplementary insurance.

Covered California is a new health insurance exchange that can help you find affordable or no-cost insurance. Aetna Student Health also sponsors a health insurance plan. 

The Student Health and Counseling Center is supported by the mandatory health fee that is paid by each student as part of their Fresno State tuition.

Most services are free. We charge for prescriptions, over-the-counter medications, some immunizations, some lab tests, and a few elective procedures.

We will provide care as appropriate when needed. Unpaid charges will result in a financial hold on students' records.

You bear the costs of services provided by referrals for specialist evaluation, hospitalization, or laboratory or radiologic testing beyond our scope of practice.

We discuss these costs with you before initiating evaluation or treatment. While we make recommendations with your health in mind, we will work with you to keep costs to a minimum.

You have the right to choose the specialist or health facility for referral.

You are not required to accept referrals. If you do not want a referral, we will attempt to address your needs.

You must accept full responsibility for any outcome that results from going against medical advice.

If you fail to show for your appointment or do not cancel, you will be charged a $20 no-show fee.

No, only enrolled students may use the Student Health and Counseling Center.

If you are a continuing student, you can use our services.

Incoming students can begin using our services on the first day of the semester.

Yes. Your parent or guardian must sign the consent for treatment prior to your receiving services.

The Student Health and Counseling Center has a full-service pharmacy. Pharmacy hours.

Medications, both prescriptions and over-the-counter, are sold at cost. For prices, call the pharmacy at 559.278.6720.

Yes, and the products are available at considerably lower prices than found in an outside pharmacy or drug store.

Yes, we fill prescriptions from any licensed provider (or doctor from home), but we have a limited number of medications.

Even though we offer discounted prices, it may be cheaper to have your prescription filled at an outside pharmacy. 

Yes, the pharmacy will accept any valid prescription. We can transfer "in" or "out" prescriptions.

Our providers can assist with appropriate prescriptions.