Current SSD Students

mySSD Student Portal Login

mySSD Student Portal:  Requesting Your Accommodations and Services

• Accessed through Single Sign on (SSO), using your Fresno State username and password.
• The link can also be found under Other Resources, through the CANVAS Help Icon. 

Communication Access Custom Requests

Students: To request Sign Language Interpreters or Captioners for an event/meeting, log into your mySSD Student Portal and click on 'Communication Access’ in the ‘My Accommodations' sidebar. On this page you can submit a request by clicking 'Custom Request' on the right hand side of the page. Complete the form by providing details of the event such as: event name, date, time, location, etc. 

Campus Community: Use the link on SSD Home Page to complete a Custom Request.  You will be asked to provide details of the event such as: event name, date, time, location, etc. 

 

Alternative Formats Tab

If you receive Alternative Formats as an accommodation and have already submitted your Faculty Notification request, you will also need to submit requests for Alternate Formats. Once you are logged into your mySSD Student Portal, select ‘Alternative Formats’  in the ‘My Accommodations' sidebar.  Here you will be provided with a list of your courses. Please select the textbook you will be purchasing for the course(s).

Alternative Testing Tab

If you receive Alternative Testing as an accommodation and have already submitted your Faculty Notification request, you will also need to submit requests to take your exams/quizzes.  Once you are logged into your mySSD Student Portal, select ‘Alternative testing’ in the ‘My Accommodations' sidebar.  Select the course from the drop down menu, then click ‘Schedule an Exam.” Please add the details of the exam/quiz. Once this is complete, select “Add Exam Request”. Please be sure to complete this process at least 5 business days in advance of a regular exam/quiz, and 7 business days in advance of a final exam. 

Canvas Login

To access the mySSD Student Portal through Canvas, login to Canvas.  On the left hand side of the screen or the visible menu (on mobile devices), select the “HELP” button, then scroll down to the last link under “Other Resources”.  This last link should be the “mySSD Student Portal”. 

Notetaking Services Accommodations Overview

If you receive Notetaking Services as an accommodation and have already submitted your Faculty Notification request, you will also need to confirm your need for a notetaker.  Once you are logged into your mySSD Student Portal, select ‘Notetaking Services’ in the ‘My Accommodations' sidebar.  If available, select “Confirm Now” next to the title of your classes.  This notifies SSD that you are still in need of a volunteer notetaker for this class.  Once you have “confirmed” the need, you will either see a box that will direct you to click to download your notes, or you will see a paragraph that states other resources while we wait for a volunteer. 

mySSD Eligibility

"My Eligibility" tab (mySSD Student Portal) will list all of the general and specific accommodations (eligibilities) that have been determined through the interactive process with the Access Specialist (AS) and the student.  The general terminology is listed when students are requesting their accommodations (faculty notification). 

Please Note: If additional accommodations are needed, please contact the SSD office to schedule an appointment with the student's Access Specialist (AS) to review the request.  Certain requests may require additional documentation for approval.

Requesting Accommodations

The List Accomodations tab refers to the process of requesting for Faculty Notifications.  List Accommodations requests can be submitted through the mySSD Student Portal.

1. Once Logged-In, the student dashboard will be viewable. Please Note: Every semester, the student will be asked to review the guidelines and procedures for every accommodation utilized.
2. Under "Select Accommodations for your Class", the student will select the courses they would like accommodations for.
3. Once the student selects the boxes for the Term/Session, select "Step 2 - Continue to Customize Your Accommodations".
   Under each course, the student will select the accommodations you would like to request. If the student is taking more than one class, please make sure to check the boxes in each class.
4. Select "Submit Your Accommodation Requests" to complete the process. That’s it!  You are done! 

• Requesting Faculty Notification letters from the office of Services for Students with Disabilities in advance of the need for accommodations.
• Engage in the interactive process with your Access Specialist. Keep them informed if there are an issues or concerns.
• Behaving appropriately as outlined in the campus Code of Excellence for students.
• Complying with all guidelines and timelines designated by the faculty, staff, and administrators unless verified extenuating circumstances occur.

The campus offers a wide variety of services and resources to support students and promote academic success.  Some of the resources include, student health and counsling, tutoring, academic support skills, career development, and academic advising.  To learn more about the campus resources please visit the Division of Student Affairs and Enrollment Management Student Resources website.

Other On-Campus Resources

• Workability IV - Workability IV is an Employment Agency that is designed to assist individuals with disabilities. 

Off-Campus Resources

• Deaf and Hard of Hearing Services - DHHSC is a non-profit organization in Central California dedicated to serving Deaf, Hard of Hearing, Deaf Blind, and Late Deafened individuals and their families. 
• Department of Rehabilitation - DOR provides services and advocacy resulting in employment, independent living, and equality for individuals with disabilities.
• Handy Ride - FAX Handy Ride is a service designed to meet the transportation needs of eligible persons with disabilities who cannot functionally use the FAX City bus system.
• Resources for Independence Central Valley - RICV is a hub for independent living services, and disability resources to residents of Fresno, Madera, Kings, and Tulare counties. 
• Valley Center for the Blind - VCB is a non-profit organization in the Central Valley pursuing outstanding training and necessary education for persons who are blind and visually impaired.

Accommodation Appeal Review Process

As part of the California State University (CSU) system, Fresno State is committed to ensuring equitable access to educational opportunities to qualified students with disabilities.  In both practice and policy, Fresno State adheres to the requirements of the Americans with Disabilities Act of 1990, as amended 2008 (ADAAA); Sections 504 and 508 of the Rehabilitation Act of 1973, as amended; and all other federal and state laws and regulations prohibiting discrimination on the basis of disability.  To meet these regulations and statutes, the CSU system established the Policy for the Provision of Accommodations and Support Services to Students with Disabilities and Executive Order 1111: The California State University Policy on Disability Support and Accommodations.

Fresno State’s Accommodation Appeal Review Process may be initiated when a student is dissatisfied with an Access Specialist's response to an accommodation request.  In conjunction with the accommodation appeal review, students shall notify Services for Students with Disabilities (SSD) of concerns as soon as possible. Students shall work collaboratively with SSD to explore possible resolutions. A student must complete and file an Accommodation Appeal form and submit it and all supporting documentation to the Office of Services for Students with Disabilities. Documentation must clearly support the requested accommodation as necessary due to the functional limitations associated with the student’s disability.

Accommodation Appeal Form

You can submit an online copy of the Accommodation Appeal Form or download a printed form and return it to SSD.

• Please email SSD Director, Jennie Johnson, at jeanjohnson@mail.fresnostate.edu to begin the process. 

The SSD Director will review and evaluate the Accommodation Appeal Form and supporting documentation, if any, and make a determination within ten (10) working days of receiving the appeal.

Current accommodations, as determined by the Access Specialist, will continue to be in effect in order to provide access during the appeal review process, with any additional issues to be resolved as quickly as possible.

Students who are dissatisfied with the Services for Students with Disabilities Director’s recommendation may file a Grievance. 

Grievance Procedure Procedures for Services for Students with Disabilities

Services for Students with Disabilities(“SSD”) Grievance Procedure can be initiated by students who are dissatisfied with the SSD Director’s Accommodation Appeal Review Process determination. Additionally, this procedure can be utilized when a student, who is eligible for accommodation(s), believes that a SSD support service provider is not providing the approved, appropriate accommodation(s).

Level 1 Review (Informal) 

Per CSU Coded Memo AA 2014-80 Sec. 14 Part A

A student who has a complaint regarding the determination of disability status, service provision, and/or related issues should notify their Access Specialist or the SSD Director as soon as possible to resolve the issue. The SSD Director will arrange a meeting within 10 working days. The Access Specialist may attend this meeting at the request of either the student or the SSD Director.

These complaints can include, but are not limited to, denial of accommodation, delay and/or denial of services or auxiliary equipment, unequal treatment and/or discrimination, program and architectural inaccessibility, and/or failure to be reasonably accommodated in the employment setting (student assistant campus positions only). The SSD Director will inform the student in writing of the outcome of the interaction no later than 10 working days after the meeting. 

If an informal resolution is not reached, the student may submit a formal complaint within 100 days of the event/action (or the last date of a related series of events/actions), notwithstanding any action taken by the appropriate administrator.

Level 2 Review (Formal)

Per CSU Coded Memo AA 2014-08 Sec. 14 Part B

If a resolution cannot be made at the Level 1 review, the student may file a Level 2 review or a Formal Complaint.

Formal complaints must meet one of two criteria:

• A procedural error occurred that may have impacted the decision, or
• New evidence exists that was not reasonably available to present at the time of the original decision or informal complaint process.

The formal complaint must be made in writing to the SSD Director and include the following information:

• The accommodation or service that is subject to the complaint,
• Date of the complaint,
• The facts on which the complaint is based,
• Alleged procedural error or violation of policy,
• New evidence that was not previously available that may affect a student’s requested service(s), and
• The resolution requested. 

The decision regarding formal complaints shall be made by a committee of three people appointed by the Associate Vice President overseeing SSD. The Committee’s review will be to ensure due process was followed and if appropriate, consider new evidence that may affect a student’s requested service or accommodation. The SSD Director will notify the student in writing of the Committee’s decision regarding the complaint. The committee's decision will be final.

Dr. Janell Morillo, Ed.D., AVP for Student Health, Counseling, Wellness, and Accessibility 
Email: janellt@mail.fresnostate.edu. 

If a student feels they have been discriminated against due to a disability, they may file a complaint with the campus Office of Compliance and Civil Rights, pursuant to the CSU’s Policy Prohibiting Discrimination, Harassment, Sexual Misconduct, Sexual Exploitation, Dating Violence, Domestic Violence, Stalking, and Retaliation (Nondiscrimination Policy).