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SupportNet

Schedule a SupportNet Appointment

Coaching sessions can last between 30 to 60 minutes.  Academic Coaches may provide assessments, tools, resources and much more during a session.  Students can meet with an Academic Coach more than once or continuously throughout the semester.  

To request for an Academic Coaching appointment, complete the form below.  An appointment confirmation will be emailed to you within 24 hours.

 

Meeting Preference*
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Select all that applies (day that works best for you to meet with an Academic Coach*
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Select all that applies (time that works best for you to meet with an Academic Coach)
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If you know the name of the Academic Coach you would like to meet, select below. If not, leave blank.
Choose one

 

 

Student FAQs

How will I know if I have been referred to SupportNet?

You will receive an email from SupportNet letting you know that you have been referred to SupportNet. You may also receive a phone call from SupportNet staff asking you to set up an appointment with an Academic Coach.

Note: If an instructor has not referred you to the program, but you think you would benefit from meeting with an Academic Coach, you may contact us via phone 559.278.8370 or email supportnet@csufresno.edu to set up an appointment. 
 

What should I do if I am contacted by SupportNet?

If you are contacted by SupportNet, please respond to us by phone 559.278.8370 or email supportnet@csufresno.edu to set up an appointment with an Academic Coach.  

Who will know about my referral? 

Maintaining confidentiality is important to SupportNet.  Only your professor, SupportNet staff, special program advisor and any campus resources you have been referred to will know of your referral.  In addition, we follow the guidelines set forth by Family Educational Rights and Privacy Act, 34 CFR Part 99 (www.ed.gov).

Will my instructor or staff member that referred me know if I have met with an Academic Coach?

SupportNet will not discuss what you spoke about in your sessions; however, your instructor will be notified if you followed up on the referral. 

What do I need to do if I have to meet with SupportNet for probation?

You will need to meet with SupportNet at least 3 times this semester (see the dates below for when appointments should be completed).  To schedule an individual appointment with an Academic Coach in SupportNet, use the appointment request above or email us at supportnet@csufresno.edu.  Students can also attend an Academic Success Workshop for one of the required meeting.  See the Academic Success Workshop page for more information.

 

1st appointment completed by: February 4th

2nd appointment completed by: March 11th

3rd appointment completed by April 22nd

 

I have to attend a Back on Track Workshop.  How can I sign up and what are the dates for the workshops? (Note:  Back on Track workshops are offered only for first time students on probation)

Back on Track Workshop Dates and Times

Friday, January 14th 9:00-10:30 a.m., 11:00-12:30 p.m., and 1:30-3:00 p.m.

Tuesday, January 18th 9:00-10:30 a.m. and 1:30-3:00 p.m.

Wednesday, January 19th 8:30-10:00 a.m. and 12:00-1:30 p.m.

Thursday, January 20th 9:00-10:30 a.m.

Friday, January 21st 9:00-10:30 a.m. and 1:30-3:00 p.m.

Monday, January 24th 9:00-10:30 a.m., 11:00-12:30 p.m., 1:30-3:00 p.m. and 3:00-4:30 p.m.

Tuesday, January 25th 9:00-10:30 a.m. and 1:30-3:00 p.m.

Wednesday, January 26th 8:30-10:00 a.m. and  12:30-2:00 p.m.

Thursday, January 27th 9:00-10:30 a.m.

Friday, Janaury 28th 9:00-10:30 a.m., 11:00-12:30 p.m., 1:30-3:00 p.m. and 3:00-4:30 p.m.

Tuesday, February 1st 9:00-10:30 a.m. and 1:30-3:00 p.m.

Wednesday, February 2nd 8:30-10:00 a.m. and 12:30-2:00 p.m.

Thursday, February 3rd 9:00-10:30 a.m.

Friday, February 4th 9:00-10:30 a.m., 11:00-12:30 p.m. and 1:30-3:00 p.m.

 

To register for a Back on Track workshop in order to complete your first session with SupportNet, use the following link: 

https://fresnostate.co1.qualtrics.com/jfe/form/SV_bIbs9AD8uSYR3tI

A confirmation email with the date, time and link to connect will be emailed to you as the workshop approaches.

When will my probation hold get lifted?

Your probation hold will be lifted after completing your 3 sessions with SupportNet.  It is recommended that you meet with your Academic Coach at least once a month. 

What if I need to meet with an Academic Coach during the week of registration to lift my hold?

SupportNet will be offering an additional day of drop in for students.  Students can connect with an Academic Coach virtually through Zoom on Wednesday, April 20th between 8:30 to 12:30 p.m. and 1:30 to 4:00 p.m.  To connect with an Academic Coach, use the link below:

https://fresnostate.zoom.us/j/82003821275